Who will see my ad?
Your Ad will be viewed by the largest ONLINE audience in the tri-state area of New York, New Jersey and Connecticut that is actively shopping for your make and model of car. Remember, these shoppers often are willing to drive to where the car is in the tri-state.

How long will my ad run?
Your listing will remain on the SmarterCarDeals.com site for 30 days, unless you delete it. If you purchase Premium or Platinum listings, you can renew your ad for 60 days at any time. (Note: You must renew your ad on or before day 60 or it will be removed from the listings and deleted from our system.)

How will prospective buyers contact me?
Prospective buyers can contact you by phone or by e-mail. You choose the contact information you want to display in your listing when you create your ad.

What if no one buys my vehicle?
If no prospective buyers are biting, you can edit your ad at any time, adjusting the price, adding/changing photos, etc. And if you purchase Premium or Platinum listings, you can renew your ad on SmarterCarDeals.com indefinitely for no extra charge, provided you renew your ad before its scheduled expiration date.

What is your refund policy?
CarsDirect.com does not generally provide refunds of used car listing fees. We will provide a full refund only under limited circumstances. Please read our complete terms of use statement and refund policy.

Why can't I find my vehicle model in the pull-down menus on the start page?
We accept private party listings for all vehicle models that can be searched on our site.
If you cannot find your vehicle model in the pull-down menus, we currently do not support that model.

How many photos can I show?
For a standard listing, you can upload one photo. If you would like to show more than one photo, you can purchase Multiple Photos for a nominal fee. With Multiple Photos, you can upload up to 5 photos of your vehicle.

What if I don’t have a photo of my vehicle?
We recommend that you include a photo of your used vehicle in your ad; however it is not required. If you don’t have a photo available at the time you submit your listing, you can come back and add one later by logging in to you’re My Account or Edit my Ad in the Sell section.

What's a VIN and is it required?
Every vehicle produced since 1981 has a unique vehicle identification number, or VIN. This 17-character serial number can be found on the driver's side of the dashboard where it meets the windshield.
Although this field is optional when creating an ad, we recommend including it whenever possible. Some prospective buyers like to have a VIN so that they can research a vehicle's history and make sure it doesn't have a salvage title.

How do I pay for my ad?
We accept Mastercard, Visa, Discover, American Express and electronic checks links to either your checking or savings account. Please note that for transactions valued at more than $600, you can only pay by American Express, Discover or electronic checks.

Is my credit card transaction secure?
SmarterCarDeals.com uses state-of-the-art security technology to protect and keep your private information confidential. All submitted credit card numbers, social security numbers and/or employment information is encrypted via our secure server.

Can I delete, edit or renew my ad?
Yes. You can delete or edit your ad, by logging in to your My Account with your email address and password. And if you purchase a Premium or Platinum listing, you must renew your Ad on or before day 60 to keep your Ad active past the 60 days. Please remember this renewal is FREE and if you do not renew, it will be removed from the listings and deleted from our system. You can also through your account delete your Ad. PLEASE NOTE THAT ONCE YOU DELETE YOUR AD YOU WILL NO LONGER HAVE ACCESS TO YOUR ACCOUNT. To have access thereafter will entail you signing up afresh and placing a new Ad at a fee.

What changes can I make to my ad?
You can edit anything in your ad except the make, model ,year and VIN of your used vehicle.